Q. Do I have a Biodex representative or dealer in my area?

A. Throughout the United States and around the world a Biodex Representative or Dealer is waiting to help you make an educated decision when ordering Biodex products.

Q. Who can I speak with if I have a service question?

A. The Biodex Technical Support Group can answer equipment-related questions. Within this group there are specific areas to which you can address your call. Call 631-924-9000, followed by the appropriate extension below.

Q. Does Biodex provide on-site field service?

A. Yes, we do. In fact, we have a national field service staff. Most of our repairs are performed by factory direct engineers who can respond to you call within 48 hours. For smaller products that can be shipped easily, we provide an in-house repair service. For larger products, difficult and costly to ship back, we provide on-site service. For information, call extension 2804.

Q. Do you offer after-sales clinical training?

A. Yes, through the Rehabilitation Clinical Workshop Programs. Presently, there are 15 regional seminars scheduled per year.

Q. How can I order replacement parts for my equipment?

A. It's easy. If you know the part number for the part you need, call 631-924-9000:

Radiology Hardware: extension 2803
Rehabilitation Hardware: extension 2804

Or, e-mail customer service@biodex.com

Q. Does Biodex offer an extended warranty?

A. Yes, we have many service and support offerings to meet your requirements. For information on our service contract programs, call extension 2119 or 2124.

Q. I'm a computer novice. Can I get help if I'm stuck in a software application?

A. You sure can. Simply call us and select extension 2805. A software support representative will guide you through the program.